GladlyCustomer experience AI built to engage, not deflect.
vs
JustCallAI-powered phone and SMS platform for sales and support teams
Comparison · Contact Center · weekly run Nov 3
Gladly vs JustCall
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JustCall is the stronger AI pick in Contact Center: it has a visibility score of 5.3 versus 0.6 for Gladly.
Choose Gladly if…
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Choose JustCall if…
- You want the brand AI engines rank higher (5.3 vs 0.6)
- You need SOC 2 Type 2 or ISO 27001:2022 coverage
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | JustCall |
|---|---|---|
| Visibility score | 0.6% | 5.3% |
| Change vs last week | down−1.5% | up+0.9% |
| Rank in Contact Center | #38 | #22 |
| Share of voice | 0.2% | 1.4% |
| Mentions this run | 1 | 9 |
| Positive in AI answers | 75% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly −1.5pp · JustCall +0.8999999999999995pp over 1 weekly runs.
Engine by engine
JustCall leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyJustCall
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0JustCall ranked higher
Features, pricing & fit
| Dimension | Gladly | JustCall |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud (SaaS) | Cloud |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type 2, ISO 27001:2022 |
| Support | — | Dedicated phone support line on Business and SalesPro plans, Dedicated success manager and personalized onboarding on SalesPro, Help Center knowledge base |
| Founded | 2014 | 2016 |
| Headquarters | San Francisco, California, United States | Palo Alto, California |
| Employees | 201–500 | 201–500 |
| Funding | Funding round led by AVP | Series B · $59M raised |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Sales and support teams that want phone, SMS and AI calling in one platform without adding headcount |
Plans side by side
Gladly
Pricing not available.
JustCall
Team$29per user/month, billed annually (minimum 2 licenses)
Pro$49per user/month, billed annually (minimum 2 licenses)
Pro Plus$89per user/month, billed annually (minimum 2 licenses)
BusinessCustomper user/month, billed annually (minimum 10 licenses)
SalesProCustomper user/month, billed annually (minimum 2 licenses)
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
JustCall
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
- Flexible, lightweight integration
- Favored by fast-moving sales and support teams
- Centralizes business phone, SMS, and AI call coaching
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs JustCall”, https://slateindex.ai/compare/gladly-vs-justcall, data of Nov 3, 2026. Licence: CC BY 4.0.