GladlyCustomer experience AI built to engage, not deflect.
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
Gladly vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gladly is the stronger AI pick in Help Desk: it has a visibility score of 0.3 versus 0 for Kayako.
Choose Gladly if…
- You want the brand AI engines rank higher (0.3 vs 0)
- You need PCI DSS or HIPAA or CCPA coverage
- You prefer a larger, established vendor (201–500 employees)
- High G2 rating of about 4.7/5
Choose Kayako if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Kayako |
|---|---|---|
| Visibility score | 0.3% | 0% |
| Change vs last week | up+0.3% | no change0% |
| Rank in Help Desk | #34 | #37 |
| Share of voice | 0.2% | 0% |
| Mentions this run | 1 | 0 |
| Positive in AI answers | 75% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Gladly leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyKayako
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | Gladly | Kayako |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $1 / mo |
| Free plan | — | No |
| Deployment | Cloud (SaaS) | Cloud |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type II, GDPR |
| Support | — | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2014 | 2001 |
| Headquarters | San Francisco, California, United States | Austin, Texas, United States |
| Employees | 201–500 | 51–200 |
| Funding | Funding round led by AVP | Acquisition by ESW Capital |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Gladly
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Kayako”, https://slateindex.ai/compare/gladly-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.