GladlyCustomer experience AI built to engage, not deflect.
vs
NextivaEvery conversation runs on Nextiva.
Comparison · Contact Center · weekly run Nov 3
Gladly vs Nextiva
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 0.6 for Gladly.
Choose Gladly if…
- AI answers describe it more positively (75% vs 40% positive)
- You need SOC 2 Type II or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose Nextiva if…
- You want the brand AI engines rank higher (15.7 vs 0.6)
- You need SOC 2 or ISO/IEC 27001 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Unified communications plus contact center in one platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Nextiva |
|---|---|---|
| Visibility score | 0.6% | 15.7% |
| Change vs last week | down−1.5% | up+1.6% |
| Rank in Contact Center | #38 | #9 |
| Share of voice | 0.2% | 4.5% |
| Mentions this run | 1 | 28 |
| Positive in AI answers | 75% | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly −1.5pp · Nextiva +1.5999999999999996pp over 1 weekly runs.
Engine by engine
Nextiva leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyNextiva
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0Nextiva ranked higher
Features, pricing & fit
| Dimension | Gladly | Nextiva |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud (SaaS) | Cloud |
| Integrations | — | 36+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2, ISO/IEC 27001, HIPAA, PCI DSS |
| Support | — | 24/7 phone support, 24/7 chat support, 24/7 email support, Help Center |
| Founded | 2014 | 2008 |
| Headquarters | San Francisco, California, United States | Scottsdale, Arizona, USA |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Funding round led by AVP | First external funding round (Goldman Sachs Asset Management) · $200M raised |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform. |
Plans side by side
Gladly
Pricing not available.
Nextiva
NEXT Core$15user/month (billed annually); $23 monthly
NEXT Engage$25user/month (billed annually); $50 monthly
NEXT Scale$75user/month
Essential$75agent/month (from)
ProfessionalCustomcontact sales
PremiumCustomcontact sales
XBert AI Employee$99month
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Nextiva
- Unified communications plus contact center in one platform
- Strong uptime reliability (99.999% framework)
- Affordable plans for small and midsize teams
- High customer ratings in comparisons
- Omnichannel features that scale for startups
- Introductory annual prices may revert to higher list pricing at renewal
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Nextiva”, https://slateindex.ai/compare/gladly-vs-nextiva, data of Nov 3, 2026. Licence: CC BY 4.0.