GladlyCustomer experience AI built to engage, not deflect.
vs
RingCentralThe global leader in AI-powered customer engagement
Comparison · Contact Center · weekly run Nov 3
Gladly vs RingCentral
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
RingCentral is the stronger AI pick in Contact Center: it has a visibility score of 14.6 versus 0.6 for Gladly.
Choose Gladly if…
- AI answers describe it more positively (75% vs 20% positive)
- You need SOC 2 Type II or PCI DSS or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose RingCentral if…
- You want the brand AI engines rank higher (14.6 vs 0.6)
- You need SOC 2 Type 2 or SOC 3 or ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or HITRUST or ISO 22301 or VPAT coverage
- You prefer a larger, established vendor (5,000+ employees)
- Integrated cloud communications and contact center
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | RingCentral |
|---|---|---|
| Visibility score | 0.6% | 14.6% |
| Change vs last week | down−1.5% | up+0.2% |
| Rank in Contact Center | #38 | #10 |
| Share of voice | 0.2% | 4.7% |
| Mentions this run | 1 | 29 |
| Positive in AI answers | 75% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly −1.5pp · RingCentral +0.1999999999999993pp over 1 weekly runs.
Engine by engine
RingCentral leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyRingCentral
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0RingCentral ranked higher
Features, pricing & fit
| Dimension | Gladly | RingCentral |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $20 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud (SaaS) | Cloud-based |
| Integrations | — | 500+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type 2, SOC 3, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, HIPAA, HITRUST, GDPR, ISO 22301, VPAT |
| Support | — | Talk to an expert by phone at (800) 574 5290, Contact us web form |
| Founded | 2014 | 1999 |
| Headquarters | San Francisco, California, United States | Belmont, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Funding round led by AVP | Post-IPO debt · $55M raised |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Businesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform |
Plans side by side
Gladly
Pricing not available.
RingCentral
Core$20user/month, paid annually ($30 monthly)
Advanced$25user/month, paid annually ($35 monthly)
Ultra$35user/month, paid annually ($45 monthly)
AI Customer Engagement BundleCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
RingCentral
- Integrated cloud communications and contact center
- Robust stability backed by carrier redundancy
- Discounts for annual payment terms
- Free trial available
- Rated Exemplary by ISG in its 2026 assessment
- Limited advanced reporting and workforce management tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs RingCentral”, https://slateindex.ai/compare/gladly-vs-ringcentral, data of Nov 3, 2026. Licence: CC BY 4.0.