GlassboxAI-powered customer intelligence insights for proactive, preventive and secure digital customer experiences.
vs
PendoProduct Context for Your Apps and AI Agents
Comparison · Web Analytics · weekly run Nov 2
Glassbox vs Pendo
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Glassbox is the stronger AI pick in Web Analytics: it has a visibility score of 4.4 versus 1 for Pendo, and ranks ahead in 0% of the answers that name both.
Choose Glassbox if…
- You want the brand AI engines rank higher (4.4 vs 1)
- AI answers describe it more positively (83% vs 37% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27017 or ISO 27701 or ISO 42001 or CSA STAR Level 1 coverage
- Strong enterprise performer blending quantitative analytics with qualitative context
Choose Pendo if…
- You need SOC 2 Type 2 or GDPR or HIPAA or PCI DSS or TX-RAMP coverage
- You prefer a larger, established vendor (501–1,000 employees)
- Combines product analytics with in-app guidance
- Onboarding, feedback collection and adoption capabilities
AI visibility side by side
Latest weekly run · Nov 2
| Metric | Glassbox | Pendo |
|---|---|---|
| Visibility score | 4.4% | 1% |
| Change vs last week | New | New |
| Rank in Web Analytics | #17 | #33 |
| Share of voice | 1.2% | 0.4% |
| Mentions this run | 6 | 2 |
| Positive in AI answers | 83% | 37% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Glassbox 0pp · Pendo 0pp over 0 weekly runs.
Engine by engine
Glassbox leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GlassboxPendo
Head to head in AI answers
1 engine answers name both brands
0Glassbox ranked higher
1Pendo ranked higher
| Prompt | Engine | Glassbox | Pendo |
|---|---|---|---|
| Which Web Analytics vendors do analysts recommend? | ChatGPT | #7 | #4 |
Features, pricing & fit
| Dimension | Glassbox | Pendo |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Single-tenant cloud on AWS or Microsoft Azure, and multi-tenant cloud. | Cloud, multi-tenant on Google Cloud Platform |
| Integrations | — | 85+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701, ISO 42001, CSA STAR Level 1 | SOC 2 Type 2, GDPR, HIPAA, PCI DSS, TX-RAMP |
| Founded | 2010 | 2013 |
| Headquarters | London, United Kingdom | Raleigh, North Carolina |
| Employees | 201–500 | 501–1,000 |
| Funding | Minority investment from Poalim Equity · $70M raised | Series F · $356M raised |
| Best for | Highly regulated enterprises, such as financial services organisations, that need digital experience analytics with security and compliance. | Product and digital teams at companies from B2B startups to Fortune 500 enterprises that want to accelerate software and feature adoption |
Plans side by side
Glassbox
Pricing not available.
Pendo
Free$0up to 500 MAUs
BaseCustomcustom MAU volume
CoreCustomcustom MAU volume
UltimateCustomcustom MAU volume
Pros and cons
Themes from the AI answers that mention each brand
Glassbox
- Strong enterprise performer blending quantitative analytics with qualitative context
- Analysts frequently recommend it for combining event data with session replays
- Exceptionally high user ratings, around 4.8 to 4.9 out of 5 on G2
- Deep customer journey mapping and session playback
- Highest review rating among established web analytics tools
Pendo
- Combines product analytics with in-app guidance
- Onboarding, feedback collection and adoption capabilities
- Ranked highly in ISG 2025 product intelligence assessments
- Strong manageability, including governance, security, administration and support
- Well rated (about 4.4/5 stars) by product-led organizations
- Paid plans require custom quotes, so pricing is not transparent
- Product analytics described as basic rather than deep
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Glassbox vs Pendo”, https://slateindex.ai/compare/glassbox-vs-pendo, data of Nov 2, 2026. Licence: CC BY 4.0.