vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Help Desk · weekly run Nov 3
Google Sheets vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 1.2 for Google Sheets.
Choose Google Sheets if…
- You need ISO/IEC 27001:2022 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or SOC 2 or SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Free, lightweight option for managing leads and sales
- Serves as a primary database for prospect lists
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 1.2)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Google Sheets | Hiver |
|---|---|---|
| Visibility score | 1.2% | 1.9% |
| Change vs last week | New | up+0.9% |
| Rank in Help Desk | #27 | #22 |
| Share of voice | 0.2% | 0.8% |
| Mentions this run | 1 | 4 |
| Positive in AI answers | — | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Google Sheets +1.2pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
Hiver leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
Google SheetsHiver
Head to head in AI answers
0 engine answers name both brands
0Google Sheets ranked higher
0Hiver ranked higher
Features, pricing & fit
| Dimension | Google Sheets | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | — | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | ISO/IEC 27001:2022, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2, SOC 3 | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | — | 2011 |
| Headquarters | Mountain View, California | San Jose, California, United States |
| Employees | 5,000+ | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | — | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Google Sheets
Pricing not available.
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Google Sheets
- Free, lightweight option for managing leads and sales
- Serves as a primary database for prospect lists
- Usable for manual customer support ticket workflows
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Google Sheets vs Hiver”, https://slateindex.ai/compare/google-sheets-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.