vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Google Sheets vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 1.2 for Google Sheets.
Choose Google Sheets if…
- You need ISO/IEC 27001:2022 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or SOC 2 or SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Free, lightweight option for managing leads and sales
- Serves as a primary database for prospect lists
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 1.2)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Google Sheets | LiveAgent |
|---|---|---|
| Visibility score | 1.2% | 4.6% |
| Change vs last week | New | no change0% |
| Rank in Help Desk | #27 | #13 |
| Share of voice | 0.2% | 1.7% |
| Mentions this run | 1 | 9 |
| Positive in AI answers | — | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Google Sheets +1.2pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
Google SheetsLiveAgent
Head to head in AI answers
0 engine answers name both brands
0Google Sheets ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Google Sheets | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | — | Cloud only |
| Integrations | — | 200+ |
| Compliance | ISO/IEC 27001:2022, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2, SOC 3 | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | — | 2004 |
| Headquarters | Mountain View, California | Bratislava, Slovakia |
| Employees | 5,000+ | 51–200 |
| Funding | — | Bootstrapped |
| Best for | — | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Google Sheets
Pricing not available.
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Google Sheets
- Free, lightweight option for managing leads and sales
- Serves as a primary database for prospect lists
- Usable for manual customer support ticket workflows
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Google Sheets vs LiveAgent”, https://slateindex.ai/compare/google-sheets-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.