GorgiasThe conversational AI platform for ecommerce
vs
HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
Comparison · Help Desk · weekly run Nov 3
Gorgias vs Helply
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 1 for Helply.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 1)
- You need more native integrations (300+ vs 60+)
- AI answers describe it more positively (28% vs 0% positive)
- You need HIPAA coverage
Choose Helply if…
- You need GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Helply |
|---|---|---|
| Visibility score | 4.7% | 1% |
| Change vs last week | no change0% | no change0% |
| Rank in Help Desk | #12 | #28 |
| Share of voice | 2.1% | 0.4% |
| Mentions this run | 11 | 2 |
| Positive in AI answers | 28% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Helply 0pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasHelply
Head to head in AI answers
0 engine answers name both brands
0Gorgias ranked higher
0Helply ranked higher
Features, pricing & fit
| Dimension | Gorgias | Helply |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $49 / mo |
| Free plan | — | No · 14-day trial |
| Deployment | — | Cloud |
| Integrations | 300+ | 60+ |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II, GDPR |
| Founded | 2015 | 2025 |
| Headquarters | San Francisco, CA, United States | Newport, Rhode Island, United States |
| Employees | 201–500 | 11–50 |
| Funding | Series C · $100M raised | — |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. |
Plans side by side
Gorgias
Pricing not available.
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Helply”, https://slateindex.ai/compare/gorgias-vs-helply, data of Nov 3, 2026. Licence: CC BY 4.0.