GorgiasThe conversational AI platform for ecommerce
vs
JustCallAI-powered phone and SMS platform for sales and support teams
Comparison · Contact Center · weekly run Nov 3
Gorgias vs JustCall
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JustCall is the stronger AI pick in Contact Center: it has a visibility score of 5.3 versus 0 for Gorgias.
Choose Gorgias if…
- You need more native integrations (300+ vs 100+)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose JustCall if…
- You want the brand AI engines rank higher (5.3 vs 0)
- AI answers describe it more positively (75% vs 28% positive)
- You need SOC 2 Type 2 or ISO 27001:2022 coverage
- Top pick for CRM-connected sales and support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | JustCall |
|---|---|---|
| Visibility score | 0% | 5.3% |
| Change vs last week | no change0% | up+0.9% |
| Rank in Contact Center | #44 | #22 |
| Share of voice | 0% | 1.4% |
| Mentions this run | 0 | 9 |
| Positive in AI answers | 28% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · JustCall +0.8999999999999995pp over 1 weekly runs.
Engine by engine
JustCall leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasJustCall
Head to head in AI answers
0 engine answers name both brands
0Gorgias ranked higher
0JustCall ranked higher
Features, pricing & fit
| Dimension | Gorgias | JustCall |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | — | Cloud |
| Integrations | 300+ | 100+ |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type 2, ISO 27001:2022 |
| Support | — | Dedicated phone support line on Business and SalesPro plans, Dedicated success manager and personalized onboarding on SalesPro, Help Center knowledge base |
| Founded | 2015 | 2016 |
| Headquarters | San Francisco, CA, United States | Palo Alto, California |
| Employees | 201–500 | 201–500 |
| Funding | Series C · $100M raised | Series B · $59M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Sales and support teams that want phone, SMS and AI calling in one platform without adding headcount |
Plans side by side
Gorgias
Pricing not available.
JustCall
Team$29per user/month, billed annually (minimum 2 licenses)
Pro$49per user/month, billed annually (minimum 2 licenses)
Pro Plus$89per user/month, billed annually (minimum 2 licenses)
BusinessCustomper user/month, billed annually (minimum 10 licenses)
SalesProCustomper user/month, billed annually (minimum 2 licenses)
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
JustCall
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
- Flexible, lightweight integration
- Favored by fast-moving sales and support teams
- Centralizes business phone, SMS, and AI call coaching
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs JustCall”, https://slateindex.ai/compare/gorgias-vs-justcall, data of Nov 3, 2026. Licence: CC BY 4.0.