GorgiasThe conversational AI platform for ecommerce
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
Gorgias vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 0 for Kayako.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 0)
- You need HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
Choose Kayako if…
- You need GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Kayako |
|---|---|---|
| Visibility score | 4.7% | 0% |
| Change vs last week | no change0% | no change0% |
| Rank in Help Desk | #12 | #37 |
| Share of voice | 2.1% | 0% |
| Mentions this run | 11 | 0 |
| Positive in AI answers | 28% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasKayako
Head to head in AI answers
0 engine answers name both brands
0Gorgias ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | Gorgias | Kayako |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $1 / mo |
| Free plan | — | No |
| Deployment | — | Cloud |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II, GDPR |
| Support | — | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2015 | 2001 |
| Headquarters | San Francisco, CA, United States | Austin, Texas, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series C · $100M raised | Acquisition by ESW Capital |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Kayako”, https://slateindex.ai/compare/gorgias-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.