GorgiasThe conversational AI platform for ecommerce
vs
NextivaEvery conversation runs on Nextiva.
Comparison · Contact Center · weekly run Nov 3
Gorgias vs Nextiva
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 0 for Gorgias.
Choose Gorgias if…
- You need more native integrations (300+ vs 36+)
- You need SOC 2 Type II coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose Nextiva if…
- You want the brand AI engines rank higher (15.7 vs 0)
- AI answers describe it more positively (40% vs 28% positive)
- You need SOC 2 or ISO/IEC 27001 or PCI DSS coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Nextiva |
|---|---|---|
| Visibility score | 0% | 15.7% |
| Change vs last week | no change0% | up+1.6% |
| Rank in Contact Center | #44 | #9 |
| Share of voice | 0% | 4.5% |
| Mentions this run | 0 | 28 |
| Positive in AI answers | 28% | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Nextiva +1.5999999999999996pp over 1 weekly runs.
Engine by engine
Nextiva leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasNextiva
Head to head in AI answers
0 engine answers name both brands
0Gorgias ranked higher
0Nextiva ranked higher
Features, pricing & fit
| Dimension | Gorgias | Nextiva |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No |
| Deployment | — | Cloud |
| Integrations | 300+ | 36+ |
| Compliance | SOC 2 Type II, HIPAA | SOC 2, ISO/IEC 27001, HIPAA, PCI DSS |
| Support | — | 24/7 phone support, 24/7 chat support, 24/7 email support, Help Center |
| Founded | 2015 | 2008 |
| Headquarters | San Francisco, CA, United States | Scottsdale, Arizona, USA |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series C · $100M raised | First external funding round (Goldman Sachs Asset Management) · $200M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform. |
Plans side by side
Gorgias
Pricing not available.
Nextiva
NEXT Core$15user/month (billed annually); $23 monthly
NEXT Engage$25user/month (billed annually); $50 monthly
NEXT Scale$75user/month
Essential$75agent/month (from)
ProfessionalCustomcontact sales
PremiumCustomcontact sales
XBert AI Employee$99month
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Nextiva
- Unified communications plus contact center in one platform
- Strong uptime reliability (99.999% framework)
- Affordable plans for small and midsize teams
- High customer ratings in comparisons
- Omnichannel features that scale for startups
- Introductory annual prices may revert to higher list pricing at renewal
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Nextiva”, https://slateindex.ai/compare/gorgias-vs-nextiva, data of Nov 3, 2026. Licence: CC BY 4.0.