Gorgias vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 1.5)
- AI answers describe it more positively (28% vs 0% positive)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
Choose ProProfs Chat if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | ProProfs Chat |
|---|---|---|
| Visibility score | 5.3% | 1.5% |
| Change vs last week | down−0.6% | up+0.6% |
| Rank in Live Chat & AI Support | #13 | #24 |
| Share of voice | 1.7% | 0.7% |
| Mentions this run | 9 | 4 |
| Positive in AI answers | 28% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | ProProfs Chat |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #10 | #14 |
Features, pricing & fit
| Dimension | Gorgias | ProProfs Chat |
|---|---|---|
| Deployment | — | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | — |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Santa Monica, California |
| Employees | 201–500 | — |
| Funding | Series C · $100M raised | Financing (type and amount not stated) |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs ProProfs Chat”, https://slateindex.ai/compare/gorgias-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.