HeapBetter Insights. Faster.
vs
ZohoCloud software suite for businesses
Comparison · Web Analytics · weekly run Nov 2
Heap vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Heap is the stronger AI pick in Web Analytics: it has a visibility score of 3.3 versus 2.8 for Zoho.
Choose Heap if…
- You want the brand AI engines rank higher (3.3 vs 2.8)
- You need GDPR compliant or CCPA compliant or ISO 27001 or ISO 27701 or ISO 27017 or ISO 27018 coverage
- Automatic event capture (autocapture)
- Retroactive analysis without a predefined tracking plan
Choose Zoho if…
- AI answers describe it more positively (50% vs 15% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
- Strong value for money and low cost
- Free tier for small teams
AI visibility side by side
Latest weekly run · Nov 2
| Metric | Heap | Zoho |
|---|---|---|
| Visibility score | 3.3% | 2.8% |
| Change vs last week | New | New |
| Rank in Web Analytics | #20 | #21 |
| Share of voice | 1.8% | 0.5% |
| Mentions this run | 9 | 3 |
| Positive in AI answers | 15% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Heap 0pp · Zoho 0pp over 0 weekly runs.
Engine by engine
Heap leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HeapZoho
Head to head in AI answers
0 engine answers name both brands
0Heap ranked higher
0Zoho ranked higher
Features, pricing & fit
| Dimension | Heap | Zoho |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud-based; deployment starts by installing a free tracking snippet on the site | Cloud (SaaS) |
| Integrations | 100+ | — |
| Compliance | SOC 2 Type II, GDPR compliant, CCPA compliant, ISO 27001, ISO 27701, ISO 27017, ISO 27018 | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Email support, Standard support, Dedicated customer success manager (Premier), Heap Community | — |
| Founded | — | 1996 |
| Headquarters | — | Chennai, Tamil Nadu, India |
| Employees | — | 5,000+ |
| Funding | Series D · $205M raised | Bootstrapped |
| Best for | Product and growth teams that want complete user behavior data without engineering-led event tagging | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Heap
Free$0month, up to 10k monthly sessions
GrowthCustomestimate after installing snippet
ProCustomcustom session pricing
PremierCustomcustom session pricing
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Heap
- Automatic event capture (autocapture)
- Retroactive analysis without a predefined tracking plan
- Reduced manual instrumentation and faster implementation
- Links product analytics with UX and digital-experience analytics
- Free tier available
- Paid pricing largely quote-based, not published
- Free plan limited to about 10,000 monthly sessions
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Heap vs Zoho”, https://slateindex.ai/compare/heap-vs-zoho, data of Nov 2, 2026. Licence: CC BY 4.0.