Help ScoutThe AI-driven support platform for customer-first brands
vs
JivoChatLive chat software that turns website visitors into customers
Comparison · Live Chat & AI Support · weekly run Nov 3
Help Scout vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.7 versus 2.9 for JivoChat.
Choose Help Scout if…
- You want the brand AI engines rank higher (4.7 vs 2.9)
- You want a lower entry price ($25 vs $28)
- You need more native integrations (100+ vs 50+)
- AI answers describe it more positively (38% vs 0% positive)
Choose JivoChat if…
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Help Scout | JivoChat |
|---|---|---|
| Visibility score | 4.7% | 2.9% |
| Change vs last week | up+2.1% | up+0.7% |
| Rank in Live Chat & AI Support | #14 | #18 |
| Share of voice | 2.2% | 0.9% |
| Mentions this run | 10 | 5 |
| Positive in AI answers | 38% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Help Scout +2.1pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
Help Scout leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
Help ScoutJivoChat
Head to head in AI answers
0 engine answers name both brands
0Help Scout ranked higher
0JivoChat ranked higher
Features, pricing & fit
| Dimension | Help Scout | JivoChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $25 per seat / mo | Free; paid from $28 per seat / mo |
| Free plan | Yes | Yes |
| Deployment | Cloud (hosted on AWS) | Website widget with desktop, mobile and browser apps |
| Integrations | 100+ | 50+ |
| Compliance | SOC 2 Type II, HIPAA | — |
| Support | Email, Dedicated onboarding specialist, Strategic account manager | — |
| Founded | 2011 | 2012 |
| Headquarters | Boston, MA, United States | Vitória, Espírito Santo, Brazil |
| Employees | 201–500 | 51–200 |
| Funding | Series B1 | — |
| Best for | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Help Scout vs JivoChat”, https://slateindex.ai/compare/help-scout-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.