Help ScoutThe AI-driven support platform for customer-first brands
vs
LivePersonThe enterprise leader in predictable conversational AI
Comparison · Live Chat & AI Support · weekly run Nov 3
Help Scout vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.7 versus 1.5 for LivePerson.
Choose Help Scout if…
- You want the brand AI engines rank higher (4.7 vs 1.5)
- You want a free plan to start
- You need SOC 2 Type II or HIPAA coverage
- Per seat pricing suits your budget better than flat tiers
Choose LivePerson if…
- AI answers describe it more positively (71% vs 38% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Help Scout | LivePerson |
|---|---|---|
| Visibility score | 4.7% | 1.5% |
| Change vs last week | up+2.1% | up+0.3% |
| Rank in Live Chat & AI Support | #14 | #25 |
| Share of voice | 2.2% | 0.9% |
| Mentions this run | 10 | 4 |
| Positive in AI answers | 38% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Help Scout +2.1pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
Help Scout leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Help ScoutLivePerson
Head to head in AI answers
0 engine answers name both brands
0Help Scout ranked higher
0LivePerson ranked higher
Features, pricing & fit
| Dimension | Help Scout | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $25 per seat / mo | Contact sales |
| Free plan | Yes | No |
| Deployment | Cloud (hosted on AWS) | — |
| Integrations | 100+ | — |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | Email, Dedicated onboarding specialist, Strategic account manager | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2011 | 1995 |
| Headquarters | Boston, MA, United States | — |
| Employees | 201–500 | — |
| Funding | Series B1 | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Pros and cons
Themes from the AI answers that mention each brand
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Help Scout vs LivePerson”, https://slateindex.ai/compare/help-scout-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.