LivePerson
The enterprise leader in predictable conversational AI
#25 of 44 in Live Chat & AI Support18,000 customers (per liveperson.com)71% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- LivePerson ranks #25 of 44 in Live Chat & AI Support with an AI visibility score of 1.5 (SlateIndex, Nov 3, 2026).
- LivePerson's visibility rose 0.3 points since the previous weekly run.
- LivePerson is most visible on Google AI Mode (2.6) and least on ChatGPT (0).
- AI engines name LivePerson in 4 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- g2.com is the source AI engines cite most in answers about LivePerson, with 3 citations.
About
Company details for LivePerson
LivePerson's Conversational Cloud platform lets brands orchestrate AI agents and human agents across voice and messaging channels. Syntrix simulates customer interactions so AI agents can be validated and live agents trained before they reach customers. Conversational Intelligence tools analyze conversation data for reporting and insights. It ranks #25 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 1.5 in the latest weekly run.
It has raised about $42M. Its differentiator: predictable AI: AI agents are tested, validated and monitored with Syntrix before they reach customers, and brands can bring their own LLM.
- Website
- liveperson.com
- Categories
- Live Chat & AI Support
- Founded
- 1995
- Company type
- Division of SoundHound AI
- Funding
- Post-IPO debt from Lynrock Lake LP · $42M raised
- Customers
- 18,000 · per liveperson.com/company
- Pricing
- Contact sales · flat tiers
- Free trial
- —
- Compliance
- SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST
- Support
- Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager
Read from linkedin.com, liveperson.com, g2.com, stocktitan.net, aarc-360.com, getlatka.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
LivePerson gained 0.3 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for LivePerson
AI mentions & citations
Recent answers that name LivePerson
Best live chat tool for enterprise
LivePerson — Best for Conversational AI & Messaging Compliance at Scale
Official website of the top live chat tool vendors
LivePerson – Enterprise-grade conversational AI and messaging for large corporations.
Which Live Chat & AI Support vendors do analysts recommend?
LivePerson, Ada, Yellow.ai, and Quiq — Stronger candidates for large-scale conversational AI, contact-center automation, multilingual support, or complex enterprise deployments.
Compare the leading Live Chat & AI Support platforms
Choose Comm100, LivePerson, or Genesys for regulated, high-volume, or contact-center environments requiring advanced governance and operational controls.
Products & features
What LivePerson sells
Conversational Cloud
Platform for orchestrating AI agents and human agents across voice and messaging, with an open design that supports bring-your-own LLM.
Syntrix
Simulation and evaluation platform for validating AI agents and training live agents before they interact with customers.
Conversational Intelligence
Analytics across voice and messaging, including Report Center, Analytics Studio and Generative Insights.
Conversation Builder
Bot builder that lets non-technical staff create, optimize and visualize bots across consumer messaging channels.
Strengths engines cite
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Target market & buyers
Enterprise brands
Notable customers include CarGurus, Mouser.
| Industry | Primary use case |
|---|---|
| Banking | AI-assisted customer conversations and agent productivity |
| Automotive marketplace | Omnichannel customer communication, personalized experiences and analytics |
| Distribution | Messaging platform for customer interactions |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed round | 1999 | $3M |
| Venture round | 1999 | $19M |
| Venture round | 2000 | $18M |
| First funding round (amount undisclosed) | 2012 | — |
| Post-IPO round (amount undisclosed) | 2022 | — |
| Post-IPO debt from Lynrock Lake LP | 2024 | $100M |
| Latest known round | Total raised |
|---|---|
| Post-IPO debt from Lynrock Lake LP | $42M |
Recent developments
- Sep 2026CompanySoundHound AI completes acquisition of LivePerson
SoundHound AI announced completion of its acquisition of LivePerson, which becomes part of SoundHound.
- Sep 2026CompanyStockholders approve SoundHound acquisition
LivePerson stockholders approved the SoundHound AI acquisition.
- Apr 2026CompanySoundHound AI agrees to acquire LivePerson
SoundHound AI agreed to acquire LivePerson in an all-stock deal, later amended in July 2026.
- Mar 2026ProductSyntrix launched commercially
LivePerson commercially launched Syntrix, a simulation and evaluation platform for conversational AI.
- Aug 2025PartnershipAWS partnership announced
LivePerson announced an AWS partnership.
Competitive landscape
How LivePerson compares with its top three alternatives
LivePerson most often appears alongside HubSpot, Zendesk, Intercom in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| LivePerson | 1.5% | 0.9% | up+0.3% | Contact sales |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
| LiveChat | 40.1% | 10.2% | up+1.3% | $19 / seat / mo |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 71% · Neutral 15% · Mixed 14% of 7 engine answers that mention LivePerson
Praised for
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Criticised for
Pricing
Flat tiers pricing
Cite as: SlateIndex, “LivePerson AI visibility profile”, https://slateindex.ai/brand/liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.