Intercom vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.
Choose Intercom if…
- You want the brand AI engines rank higher (46.2 vs 1.5)
- You need SOC 2 Type II or ISO 42001 or ISO 27701 or AIUC-1 or CCPA coverage
- Per seat pricing suits your budget better than flat tiers
- AI-first customer support with the Fin AI agent
Choose LivePerson if…
- AI answers describe it more positively (71% vs 41% positive)
- You need SOC 2 + HIPAA (SSAE 18) or PCI DSS 4.0 or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | LivePerson |
|---|---|---|
| Visibility score | 46.2% | 1.5% |
| Change vs last week | up+2% | up+0.3% |
| Rank in Live Chat & AI Support | #2 | #25 |
| Share of voice | 10.1% | 0.9% |
| Mentions this run | 48 | 4 |
| Positive in AI answers | 41% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom +1.9000000000000057pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Intercom | LivePerson |
|---|---|---|---|
| Best live chat tool for enterprise | AI Mode | #3 | #5 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #1 | #12 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #1 | #11 |
| Official website of the top live chat tool vendors | AI Mode | #3 | #8 |
Features, pricing & fit
| Dimension | Intercom | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $29 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | — |
| Integrations | 450+ | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | — | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2011 | 1995 |
| Headquarters | San Francisco, California, United States | — |
| Employees | 1,001–5,000 | — |
| Funding | Debt financing · $242M raised | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Intercom
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Intercom vs LivePerson”, https://slateindex.ai/compare/intercom-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.