HubSpot vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 33.1 versus 1.5 for LivePerson, and ranks ahead in 75% of the answers that name both.
Choose HubSpot if…
- You want the brand AI engines rank higher (33.1 vs 1.5)
- You want a free plan to start
- You need SOC 2 Type II or SOC 3 coverage
- Per seat pricing suits your budget better than flat tiers
Choose LivePerson if…
- AI answers describe it more positively (71% vs 35% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HubSpot | LivePerson |
|---|---|---|
| Visibility score | 33.1% | 1.5% |
| Change vs last week | down−3.8% | up+0.3% |
| Rank in Live Chat & AI Support | #4 | #25 |
| Share of voice | 9.5% | 0.9% |
| Mentions this run | 45 | 4 |
| Positive in AI answers | 35% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HubSpot −3.8999999999999986pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | HubSpot | LivePerson |
|---|---|---|---|
| Best live chat tool for enterprise | AI Mode | #6 | #5 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #8 | #12 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #8 | #11 |
| Official website of the top live chat tool vendors | AI Mode | #4 | #8 |
Features, pricing & fit
| Dimension | HubSpot | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $7 per seat / mo | Contact sales |
| Free plan | Yes | No |
| Onboarding fee | $3,000 | — |
| Deployment | Cloud | — |
| Integrations | 2000+ | — |
| Compliance | SOC 2 Type II, SOC 3 | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | Phone | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2006 | 1995 |
| Headquarters | Cambridge, Massachusetts, United States | — |
| Employees | 5,000+ | — |
| Funding | Corporate round | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
HubSpot
Pros and cons
Themes from the AI answers that mention each brand
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HubSpot vs LivePerson”, https://slateindex.ai/compare/hubspot-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.