LivePerson pricing 2026: plans and costs
Quick pricing summary
- Bronze: Custom ()
- Silver: Custom ()
- Gold: Custom ()
- Worth noting: No public prices; all plans require a quote. Per-plan feature inclusion beyond support tiers is not clearly stated. Generative AI, Analytics Studio and Proactive Messaging entitlements via sales.
Plans
Bronze
Custom
- Boost agent efficiency with a messaging-first workspace
- Standard technical support
- Community customer success
Silver
Custom
- Increase self-service with intelligent automation
- Enhanced technical support
- Pooled CSM
Gold
Custom
- Enhance personalization with advanced analytics and Generative AI
- Enhanced technical support
- Designated CSM
What you get on each plan
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Technical Support | Standard | Enhanced | Enhanced |
| Customer Success | Community | Pooled CSM | Designated CSM |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Proactive Messaging channel costs | Provider list rate plus 15% handling fee | SMS outbound, WhatsApp messaging |
LivePerson pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| LivePerson | Contact sales | No | Flat tiers | — | |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Compare → |
List prices as published on www.liveperson.com/pricing/. Totals are worked examples, not quotes.