LivePersonThe enterprise leader in predictable conversational AI
vs
ZendeskAI-powered customer service platform
Comparison · Live Chat & AI Support · weekly run Nov 3
LivePerson vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 49.3 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.
Choose LivePerson if…
- AI answers describe it more positively (71% vs 34% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
Choose Zendesk if…
- You want the brand AI engines rank higher (49.3 vs 1.5)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- Per seat pricing suits your budget better than flat tiers
- Industry leader in omnichannel customer support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LivePerson | Zendesk |
|---|---|---|
| Visibility score | 1.5% | 49.3% |
| Change vs last week | up+0.3% | up+0.3% |
| Rank in Live Chat & AI Support | #25 | #1 |
| Share of voice | 0.9% | 11.2% |
| Mentions this run | 4 | 53 |
| Positive in AI answers | 71% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LivePerson +0.30000000000000004pp · Zendesk +0.29999999999999716pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LivePersonZendesk
Head to head in AI answers
4 engine answers name both brands
0LivePerson ranked higher
4Zendesk ranked higher
| Prompt | Engine | LivePerson | Zendesk |
|---|---|---|---|
| Best live chat tool for enterprise | AI Mode | #5 | #1 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #12 | #2 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #11 | #2 |
| Official website of the top live chat tool vendors | AI Mode | #8 | #1 |
Features, pricing & fit
| Dimension | LivePerson | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | $19 per seat / mo |
| Free plan | No | No |
| Deployment | — | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager | Help Center, Community, Partners |
| Founded | 1995 | 2007 |
| Headquarters | — | San Francisco, California, United States |
| Employees | — | 5,000+ |
| Funding | Post-IPO debt from Lynrock Lake LP · $42M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Large enterprises running high-volume customer conversations across voice and messaging | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LivePerson vs Zendesk”, https://slateindex.ai/compare/liveperson-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.