Help ScoutThe AI-driven support platform for customer-first brands
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Help Scout vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.7 versus 1.7 for Smartsupp.
Choose Help Scout if…
- You want the brand AI engines rank higher (4.7 vs 1.7)
- You need more native integrations (100+ vs 60+)
- AI answers describe it more positively (38% vs 33% positive)
- You need SOC 2 Type II or HIPAA coverage
Choose Smartsupp if…
- You want a lower entry price ($17 vs $25)
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Help Scout | Smartsupp |
|---|---|---|
| Visibility score | 4.7% | 1.7% |
| Change vs last week | up+2.1% | down−0.1% |
| Rank in Live Chat & AI Support | #14 | #23 |
| Share of voice | 2.2% | 0.4% |
| Mentions this run | 10 | 2 |
| Positive in AI answers | 38% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Help Scout +2.1pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Help Scout leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Help ScoutSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Help Scout ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Help Scout | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $25 per seat / mo | Free; paid from $17 / mo |
| Free plan | Yes | Yes |
| Deployment | Cloud (hosted on AWS) | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 100+ | 60+ |
| Compliance | SOC 2 Type II, HIPAA | WCAG 2.1 AA (chat box) |
| Support | Email, Dedicated onboarding specialist, Strategic account manager | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2011 | 2013 |
| Headquarters | Boston, MA, United States | Brno, Czech Republic |
| Employees | 201–500 | 11–50 |
| Funding | Series B1 | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Help Scout vs Smartsupp”, https://slateindex.ai/compare/help-scout-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.