SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.

ZendeskAI-powered customer service platform

Comparison · Live Chat & AI Support · weekly run Nov 3

Smartsupp vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Zendesk is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 49.3 versus 1.7 for Smartsupp, and ranks ahead in 100% of the answers that name both.

Choose Smartsupp if…

You want a free plan to start
You need WCAG 2.1 AA (chat box) coverage
Flat tiers pricing suits your budget better than per seat
Highly rated live chat platform in recent user reviews

Choose Zendesk if…

You want the brand AI engines rank higher (49.3 vs 1.7)
You need more native integrations (1800+ vs 60+)
AI answers describe it more positively (34% vs 33% positive)
You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Smartsupp	Zendesk
Visibility score	1.7%	49.3%
Change vs last week	down−0.1%	up+0.3%
Rank in Live Chat & AI Support	#23	#1
Share of voice	0.4%	11.2%
Mentions this run	2	53
Positive in AI answers	33%	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Smartsupp −0.19999999999999996pp · Zendesk +0.29999999999999716pp over 1 weekly runs.

Engine by engine

Zendesk leads on 3 of 3 engines

ChatGPT

3.1%

50.7%

AI Mode

51.9%

Perplexity

45.2%

SmartsuppZendesk

Head to head in AI answers

1 engine answers name both brands

0Smartsupp ranked higher

1Zendesk ranked higher

Prompt	Engine	Smartsupp	Zendesk
Which Live Chat & AI Support tools offer annual discounts?	Perplexity	#4	#2

Features, pricing & fit

Dimension	Smartsupp	Zendesk
Pricing model	Flat tiers	Per seat
Entry price	Free; paid from $17 / mo	$19 per seat / mo
Free plan	Yes	No
Deployment	Web dashboard, with iPhone/iPad and Android apps	Cloud (SaaS)
Integrations	60+	1800+
Compliance	WCAG 2.1 AA (chat box)	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	Premium support (Expert plan), Dedicated account manager (Ultimate plan)	Help Center, Community, Partners
Founded	2013	2007
Headquarters	Brno, Czech Republic	San Francisco, California, United States
Employees	11–50	5,000+
Funding	About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up	Take-private (Hellman & Friedman, Permira)
Best for	Online shops and websites, from solo operators to teams with several agents	Support teams from startups to enterprises that need omnichannel ticketing with AI automation