Smartsupp

Smartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.

Live Chat & AI SupportBrno, Czech Republic11–50 employeesFounded 2013

#23 of 44 in Live Chat & AI Support100,000 customers (per smartsupp.com)33% positive in AI answers

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Visibility score

1.7%

−0.1% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Smartsupp ranks #23 of 44 in Live Chat & AI Support with an AI visibility score of 1.7 (SlateIndex, Nov 3, 2026).
Smartsupp's visibility fell 0.1 points since the previous weekly run.
Smartsupp is most visible on ChatGPT (3.1) and least on Google AI Mode (0).
AI engines name Smartsupp in 2 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
g2.com is the source AI engines cite most in answers about Smartsupp, with 2 citations.

About

Company details for Smartsupp

Smartsupp is a live chat and chatbot platform for websites and online stores. It puts live chat, WhatsApp, Messenger and email into one inbox, with chatbot flows and lead capture. Mira AI, its AI shopping assistant, answers common questions and recommends products, and hands conversations to a human operator when needed. It ranks #23 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 1.7 in the latest weekly run.

Founded in 2013 and headquartered in Brno, Czech Republic, the company employs 11–50 people. Its differentiator: combines AI automation with human expertise in one tool, so the AI answers around the clock and staff step in when needed.

Website: smartsupp.com
Categories: Live Chat & AI Support
Company size: 11–50 employees
Headquarters: Brno, Czech Republic
Founded: 2013
Company type: Division of ABUGO
Funding: About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up
Customers: 100,000 · per smartsupp.com
Pricing: Free; paid from $17 / mo · flat tiers
Free trial: Free plan available
Deployment: Web dashboard, with iPhone/iPad and Android apps
Platforms: Web dashboard, iPhone/iPad app, Android app
Integrations: 60+ native
Compliance: WCAG 2.1 AA (chat box)
Support: Premium support (Expert plan), Dedicated account manager (Ultimate plan)

Facebook · facebook.com/smartsupp Instagram · instagram.com/smartsupp_app/X · twitter.com/smartsuppcom YouTube · youtube.com/user/Smartsupp

Read from linkedin.com, smartsupp.com, g2.com, facebook.com, crunchbase.com, app.dealroom.co · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

1.7%

across Live Chat & AI Support answers, weighted by position

ChatGPT3.1%

AI Mode0%

Perplexity2%

Change

−0.1%

vs last week’s run

Category rank

#23 of 44

in Live Chat & AI Support

Mentions

in this week’s run

Share of voice

0.4%

of AI mentions in Live Chat & AI Support

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now1.7%

30-day changedown−0.19999999999999996pp

High · low1.9% · 1.7%

Rank#21 → #23

Smartsupp lost 0.2 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.

Media

Website and product screenshots for Smartsupp

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Smartsupp

All prompts

Which live chat tool has the best reviews?

Based on the latest November 2026 user reviews, Qualified, Smartsupp, and Tidio are among the highest-rated live chat platforms.

ChatGPT · run of Nov 3

Which Live Chat & AI Support tools offer annual discounts?

The clearest explicitly advertised discounts are from Provide Support, JivoChat, Smartsupp, LiveChat, Social Intents, WotNot, Zendesk, REVE Chat, and Chatra.

Perplexity · run of Nov 3

Products & features

What Smartsupp sells

Live Chat

Real-time chat widget for websites and online stores

Chatbots

Automated chatbot flows for all or part of customer interactions

Lead Generation

Captures visitor leads 24/7 for the sales team to follow up

AI Engage

AI-driven messages timed to visitor behaviour

Mira AI

AI shopping assistant that recommends products and answers common questions, with handover to a human operator

Strengths engines cite

Highly rated live chat platform in recent user reviews
Good fit for e-commerce with live chat and visitor session recordings
Free plan or trial available for website chat
Advertised discounts offered

Target market & buyers

Companies and freelancers across Europe, especially online shops

Notable customers include AAA Auto, inSPORTline, Belini, Leader Fox, Pidilidi, KetoDiet.

Industry	Primary use case
E-commerce	Live chat and the Mira AI shopping assistant to recommend products, answer customer questions and capture leads

Funding & recent developments

Funding

Round	Year	Amount
Support program (CzechInvest, no amount stated)	2014	—
Seed, €400,000 per Crunchbase, with Reflex Capital and two other investors	2016	—
Seed, September 2016, about $410k at $2.8m valuation (Dealroom)	2016	$0M
Entry dated August 2016 (Dealroom)	2016	$0M
About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up	2016	—

Latest known round	Total raised
About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up	—

Recent developments

Aug 2026ProductMessage previews and unified chat joining
Product update adding message previews and a unified way to join chats.
Jun 2025ProductWCAG 2.1 AA compatibility for chat box
Smartsupp announced WCAG 2.1 AA compatibility for its chat box, tied to the European Accessibility Act.
May 2025ProductWhatsApp integration added
WhatsApp integration added alongside Messenger, free during beta.

Competitive landscape

How Smartsupp compares with its top three alternatives

All alternatives

Smartsupp most often appears alongside Tidio, Freshworks, Zendesk in AI answers.

vsSmartsupp vs Tidio1.7% vs 29% visibility · Tidio leadsFull comparison vsSmartsupp vs Freshworks1.7% vs 61.5% visibility · Freshworks leadsFull comparison vsSmartsupp vs Zendesk1.7% vs 49.3% visibility · Zendesk leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Smartsupp	1.7%	0.4%	down−0.1%	Free plan
Tidio	29%	8.2%	down−1.5%	Free plan
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo