Smartsupp vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 1.7 for Smartsupp, and ranks ahead in 0% of the answers that name both.
Choose Smartsupp if…
- You want a lower entry price ($17 vs $24.17)
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than usage-based
- Highly rated live chat platform in recent user reviews
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 1.7)
- You need more native integrations (120+ vs 60+)
- AI answers describe it more positively (47% vs 33% positive)
- You need SOC 2 Type II or GDPR or CCPA or EU-US DPF coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Smartsupp | Tidio |
|---|---|---|
| Visibility score | 1.7% | 29% |
| Change vs last week | down−0.1% | down−1.5% |
| Rank in Live Chat & AI Support | #23 | #5 |
| Share of voice | 0.4% | 8.2% |
| Mentions this run | 2 | 41 |
| Positive in AI answers | 33% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Smartsupp −0.19999999999999996pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Smartsupp | Tidio |
|---|---|---|---|
| Which live chat tool has the best reviews? | ChatGPT | #2 | #3 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #4 | #7 |
Features, pricing & fit
| Dimension | Smartsupp | Tidio |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $17 / mo | Free; paid from $24.17 / mo |
| Free plan | Yes | Yes |
| Deployment | Web dashboard, with iPhone/iPad and Android apps | Cloud |
| Integrations | 60+ | 120+ |
| Compliance | WCAG 2.1 AA (chat box) | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | Premium support (Expert plan), Dedicated account manager (Ultimate plan) | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2013 | 2013 |
| Headquarters | Brno, Czech Republic | San Francisco, California, United States |
| Employees | 11–50 | 51–200 |
| Funding | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up | Series B · $27M raised |
| Best for | Online shops and websites, from solo operators to teams with several agents | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Smartsupp
Tidio
Pros and cons
Themes from the AI answers that mention each brand
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Smartsupp vs Tidio”, https://slateindex.ai/compare/smartsupp-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.