Freshworks vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 1.7 for Smartsupp, and ranks ahead in 0% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 1.7)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Smartsupp if…
- AI answers describe it more positively (33% vs 26% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Smartsupp |
|---|---|---|
| Visibility score | 22.1% | 1.7% |
| Change vs last week | down−0.3% | down−0.1% |
| Rank in Live Chat & AI Support | #8 | #23 |
| Share of voice | 7.1% | 0.4% |
| Mentions this run | 34 | 2 |
| Positive in AI answers | 26% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Freshworks | Smartsupp |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #11 | #4 |
Features, pricing & fit
| Dimension | Freshworks | Smartsupp |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $17 / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | WCAG 2.1 AA (chat box) |
| Support | — | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2010 | 2013 |
| Headquarters | San Mateo, California, United States | Brno, Czech Republic |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | — | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Freshworks
Pricing not available.
Smartsupp
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Smartsupp”, https://slateindex.ai/compare/freshworks-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.