Help ScoutThe AI-driven support platform for customer-first brands
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Help Scout vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.7 versus 0.3 for Yellow.ai.
Choose Help Scout if…
- You want the brand AI engines rank higher (4.7 vs 0.3)
- AI answers describe it more positively (38% vs 0% positive)
- Per seat pricing suits your budget better than usage-based
- Shared inbox with email-like, human feel
Choose Yellow.ai if…
- You need more native integrations (150+ vs 100+)
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Help Scout | Yellow.ai |
|---|---|---|
| Visibility score | 4.7% | 0.3% |
| Change vs last week | up+2.1% | down−1.5% |
| Rank in Live Chat & AI Support | #14 | #40 |
| Share of voice | 2.2% | 0.2% |
| Mentions this run | 10 | 1 |
| Positive in AI answers | 38% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Help Scout +2.1pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Help Scout leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Help ScoutYellow.ai
Head to head in AI answers
0 engine answers name both brands
0Help Scout ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | Help Scout | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $25 per seat / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Cloud (hosted on AWS) | — |
| Integrations | 100+ | 150+ |
| Compliance | SOC 2 Type II, HIPAA | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Email, Dedicated onboarding specialist, Strategic account manager | — |
| Founded | 2011 | 2016 |
| Headquarters | Boston, MA, United States | San Mateo, California, USA |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series B1 | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Pros and cons
Themes from the AI answers that mention each brand
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Help Scout vs Yellow.ai”, https://slateindex.ai/compare/help-scout-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.