Freshworks vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0.3)
- AI answers describe it more positively (26% vs 0% positive)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Yellow.ai if…
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Yellow.ai |
|---|---|---|
| Visibility score | 22.1% | 0.3% |
| Change vs last week | down−0.3% | down−1.5% |
| Rank in Live Chat & AI Support | #8 | #40 |
| Share of voice | 7.1% | 0.2% |
| Mentions this run | 34 | 1 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Freshworks | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #5 | #13 |
Features, pricing & fit
| Dimension | Freshworks | Yellow.ai |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Cloud | — |
| Integrations | — | 150+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Founded | 2010 | 2016 |
| Headquarters | San Mateo, California, United States | San Mateo, California, USA |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | — | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Yellow.ai”, https://slateindex.ai/compare/freshworks-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.