Yellow.ai vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 49.3 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- Usage-based pricing suits your budget better than per seat
- Strong for large-scale conversational AI and contact-center automation
Choose Zendesk if…
- You want the brand AI engines rank higher (49.3 vs 0.3)
- You need more native integrations (1800+ vs 150+)
- AI answers describe it more positively (34% vs 0% positive)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Yellow.ai | Zendesk |
|---|---|---|
| Visibility score | 0.3% | 49.3% |
| Change vs last week | down−1.5% | up+0.3% |
| Rank in Live Chat & AI Support | #40 | #1 |
| Share of voice | 0.2% | 11.2% |
| Mentions this run | 1 | 53 |
| Positive in AI answers | 0% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Yellow.ai −1.5pp · Zendesk +0.29999999999999716pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Yellow.ai | Zendesk |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #13 | #2 |
Features, pricing & fit
| Dimension | Yellow.ai | Zendesk |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | Contact sales | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | — | Cloud (SaaS) |
| Integrations | 150+ | 1800+ |
| Compliance | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2016 | 2007 |
| Headquarters | San Mateo, California, USA | San Francisco, California, United States |
| Employees | 1,001–5,000 | 5,000+ |
| Funding | Incubator/accelerator (Plug and Play Japan) · $102M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Pros and cons
Themes from the AI answers that mention each brand
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Yellow.ai vs Zendesk”, https://slateindex.ai/compare/yellow-ai-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.