Yellow.ai pricing 2026: plans and costs
Quick pricing summary
- Free: $0 month
- Enterprise: Custom (contact us)
- Worth noting: Free plan includes 500 chat sessions/month, then $0.99 per resolution. Enterprise pricing via contact sales.
Plans
Free
$0 month
- 1 AI agent
- 500 chat sessions/month included, then $0.99 per resolution
- Limited channels
- 2 agents limit
- User360: 1,000 records
- Campaign management: 1 active, 10 templates
- Basic role-based access controls
Enterprise
Custom contact us
- Unlimited AI agents
- Unlimited chat sessions
- All channels (35+)
- 150+ out-of-box integrations
- SOC2/GDPR/ISO compliance
What you get on each plan
| Feature | Free | Enterprise |
|---|---|---|
| Number of AI Agents | 1 | Unlimited |
| Chat Sessions | 500/month included, then $0.99 per resolution | Unlimited |
| Channels Supported (Chat, Voice, Email, SMS) | Limited | All (35+) |
| Agentic Omnichannel Builder | Limited | Unlimited |
| VoiceX: Natural Voice AI | Limited | Unlimited |
| Intelligent Email Agents | Limited | Unlimited |
| Code/Pro-Code Access | Limited | Unlimited |
| Custom Events | Limited | Unlimited |
| Custom Integrations (APIs) | Limited | Unlimited |
| Out-of-Box Integrations | Limited | 150+ |
| AI Copilot (Testing, Debug, Optimization) | Limited | Unlimited |
| Agents Limit | 2 | Unlimited |
| User360 | 1,000 records | Unlimited |
| Campaign Management | 1 active, 10 templates | Unlimited |
| Agentic Discovery (Zero-Setup Automation) | Limited | Unlimited |
| Custom Dashboards/Data Explorer | Limited | Unlimited |
| LLM Analytics, Sentiment & Topic Tracking | Limited | Unlimited |
| Proactive Campaigns & Notifications | Limited | Unlimited |
| Role-based Access Controls & Compliance | Basic | SOC2/GDPR/ISO |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Additional resolution | $0.99 per resolution | Free (beyond 500 chat sessions/month) |
Yellow.ai pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Yellow.ai | Contact sales | Yes | Usage-based | — | |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Freshworks | — | — | — | — | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
List prices as published on yellow.ai/pricing/. Totals are worked examples, not quotes.