HubSpot vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 33.1 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose HubSpot if…
- You want the brand AI engines rank higher (33.1 vs 0.3)
- You need more native integrations (2000+ vs 150+)
- AI answers describe it more positively (35% vs 0% positive)
- You need SOC 3 coverage
Choose Yellow.ai if…
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- Usage-based pricing suits your budget better than per seat
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HubSpot | Yellow.ai |
|---|---|---|
| Visibility score | 33.1% | 0.3% |
| Change vs last week | down−3.8% | down−1.5% |
| Rank in Live Chat & AI Support | #4 | #40 |
| Share of voice | 9.5% | 0.2% |
| Mentions this run | 45 | 1 |
| Positive in AI answers | 35% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HubSpot −3.8999999999999986pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | HubSpot | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #8 | #13 |
Features, pricing & fit
| Dimension | HubSpot | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $7 per seat / mo | Contact sales |
| Free plan | Yes | Yes |
| Onboarding fee | $3,000 | — |
| Deployment | Cloud | — |
| Integrations | 2000+ | 150+ |
| Compliance | SOC 2 Type II, SOC 3 | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Phone | — |
| Founded | 2006 | 2016 |
| Headquarters | Cambridge, Massachusetts, United States | San Mateo, California, USA |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | Corporate round | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
HubSpot
Pros and cons
Themes from the AI answers that mention each brand
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HubSpot vs Yellow.ai”, https://slateindex.ai/compare/hubspot-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.