HelpDesk vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HelpDesk is the stronger AI pick in Help Desk: it has a visibility score of 19.5 versus 0.9 for SolarWinds Service Desk, and ranks ahead in 0% of the answers that name both.
Choose HelpDesk if…
- You want the brand AI engines rank higher (19.5 vs 0.9)
- You need GDPR or PCI DSS (SAQ A) or CCPA or Data Privacy Framework coverage
- Free 14-day trial without a credit card required
- Straightforward, low-cost pricing from $19 per user per month
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpDesk | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 19.5% | 0.9% |
| Change vs last week | down−1.1% | New |
| Rank in Help Desk | #9 | #29 |
| Share of voice | 5.4% | 0.6% |
| Mentions this run | 31 | 3 |
| Positive in AI answers | 61% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpDesk −1.1000000000000014pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
HelpDesk leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | HelpDesk | SolarWinds Service Desk |
|---|---|---|---|
| Official website of the top help desk platform vendors | Perplexity | #16 | #11 |
Features, pricing & fit
| Dimension | HelpDesk | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (browser-based, with desktop apps for Mac and Windows) | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Compliance | SOC 2, GDPR, PCI DSS (SAQ A), CCPA, Data Privacy Framework | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | 24/7/365 support, Live chat, Free migration assistance, Dedicated Account Manager (Enterprise) | — |
| Headquarters | Boston, MA, United States | Austin, Texas (parent SolarWinds) |
| Employees | 201–500 | 1,001–5,000 |
| Funding | — | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Small businesses, SaaS, IT help desk and enterprise support teams wanting multichannel ticketing with AI. | Small teams seeking lightweight, good-value ITSM |
Plans side by side
HelpDesk
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
HelpDesk
- Free 14-day trial without a credit card required
- Straightforward, low-cost pricing from $19 per user per month
- Built-in AI resolutions and shared inbox included
- Recommended for small teams and startups
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpDesk vs SolarWinds Service Desk”, https://slateindex.ai/compare/helpdesk-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.