HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
LiveChatLive chat software that grows sales
Comparison · Help Desk · weekly run Nov 3
Helply vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Help Desk: it has a visibility score of 1.4 versus 1 for Helply.
Choose Helply if…
- You need SOC 2 Type II coverage
- Usage-based pricing suits your budget better than per seat
- Budget-friendly alternative
- Native Salesforce integration
Choose LiveChat if…
- You want the brand AI engines rank higher (1.4 vs 1)
- You want a lower entry price ($19 vs $49)
- You need more native integrations (200+ vs 60+)
- AI answers describe it more positively (36% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | LiveChat |
|---|---|---|
| Visibility score | 1% | 1.4% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #28 | #25 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 0% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
LiveChat leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyLiveChat
Head to head in AI answers
0 engine answers name both brands
0Helply ranked higher
0LiveChat ranked higher
Features, pricing & fit
| Dimension | Helply | LiveChat |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $49 / mo | $19 per seat / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | 60+ | 200+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | — | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2025 | 2002 |
| Headquarters | Newport, Rhode Island, United States | Wrocław, Poland |
| Employees | 11–50 | 201–500 |
| Funding | — | Management buyout |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs LiveChat”, https://slateindex.ai/compare/helply-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.