HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
Helply vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Helply is the stronger AI pick in Help Desk: it has a visibility score of 1 versus 0.3 for osTicket.
Choose Helply if…
- You want the brand AI engines rank higher (1 vs 0.3)
- You need SOC 2 Type II or GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
Choose osTicket if…
- AI answers describe it more positively (67% vs 0% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | osTicket |
|---|---|---|
| Visibility score | 1% | 0.3% |
| Change vs last week | no change0% | down−0.6% |
| Rank in Help Desk | #28 | #35 |
| Share of voice | 0.4% | 0.2% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 0% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
Helply leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyosTicket
Head to head in AI answers
0 engine answers name both brands
0Helply ranked higher
0osTicket ranked higher
Features, pricing & fit
| Dimension | Helply | osTicket |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $49 / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | — |
| Support | — | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2025 | — |
| Headquarters | Newport, Rhode Island, United States | Alexandria, Louisiana |
| Employees | 11–50 | — |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Small businesses wanting a free, customizable ticketing system they can host themselves |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
osTicket
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs osTicket”, https://slateindex.ai/compare/helply-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.