Hiver vs Userlike
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0 for Userlike.
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0)
- You need SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose Userlike if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Userlike |
|---|---|---|
| Visibility score | 0.7% | 0% |
| Change vs last week | up+0.7% | no change0% |
| Rank in Live Chat & AI Support | #34 | #44 |
| Share of voice | 0.4% | 0% |
| Mentions this run | 2 | 0 |
| Positive in AI answers | 18% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Userlike 0pp over 1 weekly runs.
Engine by engine
Hiver leads on 1 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Hiver | Userlike |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Hosted in Germany |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | GDPR |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Lund, Sweden |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | Seed · $0M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | — |
Plans side by side
Hiver
Userlike
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Userlike
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Userlike”, https://slateindex.ai/compare/hiver-vs-userlike, data of Nov 3, 2026. Licence: CC BY 4.0.