Hiver vs WhatsApp Business
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
WhatsApp Business is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 3.7 versus 0.7 for Hiver.
Choose Hiver if…
- AI answers describe it more positively (18% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose WhatsApp Business if…
- You want the brand AI engines rank higher (3.7 vs 0.7)
- You need LGPD or SOC 2 or SOC 3 coverage
- Largest aggregate market share for web chat plugins
- Lightweight, free website chat widget
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | WhatsApp Business |
|---|---|---|
| Visibility score | 0.7% | 3.7% |
| Change vs last week | up+0.7% | up+0.7% |
| Rank in Live Chat & AI Support | #34 | #16 |
| Share of voice | 0.4% | 0.9% |
| Mentions this run | 2 | 4 |
| Positive in AI answers | 18% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · WhatsApp Business +0.7000000000000002pp over 1 weekly runs.
Engine by engine
WhatsApp Business leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Hiver | WhatsApp Business |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Hosted by Meta, which runs the infrastructure so customers do not carry hosting costs. |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | GDPR, LGPD, SOC 2, SOC 3 |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Meta Business Help Center, Developer documentation and Get Started guide |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | — |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | — |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Medium and large businesses that communicate with customers at scale through programmatic access. |
Plans side by side
Hiver
WhatsApp Business
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
WhatsApp Business
- Largest aggregate market share for web chat plugins
- Lightweight, free website chat widget
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs WhatsApp Business”, https://slateindex.ai/compare/hiver-vs-whatsapp-business, data of Nov 3, 2026. Licence: CC BY 4.0.