HubSpotThe agentic customer platform to scale your business.
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
HubSpot vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Help Desk: it has a visibility score of 26.5 versus 0 for Kayako.
Choose HubSpot if…
- You want the brand AI engines rank higher (26.5 vs 0)
- You want a free plan to start
- You need SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Kayako if…
- You want a lower entry price ($1 vs $7)
- You need GDPR coverage
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HubSpot | Kayako |
|---|---|---|
| Visibility score | 26.5% | 0% |
| Change vs last week | up+1.9% | no change0% |
| Rank in Help Desk | #6 | #37 |
| Share of voice | 7.2% | 0% |
| Mentions this run | 36 | 0 |
| Positive in AI answers | 35% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HubSpot +1.8000000000000007pp · Kayako 0pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HubSpotKayako
Head to head in AI answers
0 engine answers name both brands
0HubSpot ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | HubSpot | Kayako |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $7 per seat / mo | $1 / mo |
| Free plan | Yes | No |
| Onboarding fee | $3,000 | — |
| Deployment | Cloud | Cloud |
| Integrations | 2000+ | — |
| Compliance | SOC 2 Type II, SOC 3 | SOC 2 Type II, GDPR |
| Support | Phone | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2006 | 2001 |
| Headquarters | Cambridge, Massachusetts, United States | Austin, Texas, United States |
| Employees | 5,000+ | 51–200 |
| Funding | Corporate round | Acquisition by ESW Capital |
| Best for | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
HubSpot
Free$0month
Starter$7month per seat (promotional, new customers; $20/mo/seat standard)
Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)
Enterprise$3,600month, includes 5 Core Seats
Pros and cons
Themes from the AI answers that mention each brand
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HubSpot vs Kayako”, https://slateindex.ai/compare/hubspot-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.