IntercomThe only helpdesk designed for the AI Agent era
vs
MakeAI automation you can visually build and orchestrate in real time.
Comparison · AI Agents · weekly run Nov 3
Intercom vs Make
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Make is the stronger AI pick in AI Agents: it has a visibility score of 17 versus 5.5 for Intercom, and ranks ahead in 50% of the answers that name both.
Choose Intercom if…
- You need ISO 42001 or ISO 27701 or AIUC-1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
Choose Make if…
- You want the brand AI engines rank higher (17 vs 5.5)
- You need more native integrations (3500+ vs 450+)
- You need SOC 3 coverage
- Free tier with 1,000 credits per month
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | Make |
|---|---|---|
| Visibility score | 5.5% | 17% |
| Change vs last week | New | New |
| Rank in AI Agents | #21 | #9 |
| Share of voice | 1.1% | 3.6% |
| Mentions this run | 7 | 24 |
| Positive in AI answers | 41% | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom 0pp · Make 0pp over 0 weekly runs.
Engine by engine
Make leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
IntercomMake
Head to head in AI answers
4 engine answers name both brands
2Intercom ranked higher
2Make ranked higher
| Prompt | Engine | Intercom | Make |
|---|---|---|---|
| What should an AI agent platform integrate with? | ChatGPT | #4 | #14 |
| Top AI agent platform options for B2B SaaS companies | Perplexity | #3 | #8 |
| Compare the leading AI Agents platforms | Perplexity | #19 | #11 |
| Which AI agent platform has transparent pricing? | Perplexity | #2 | #1 |
Features, pricing & fit
| Dimension | Intercom | Make |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $29 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | Cloud, hosted on Amazon AWS |
| Integrations | 450+ | 3500+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | GDPR, SOC 2 Type II, SOC 3, ISO 27001 |
| Support | — | Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans |
| Founded | 2011 | 2012 |
| Headquarters | San Francisco, California, United States | Prague, Czech Republic |
| Employees | 1,001–5,000 | 201–500 |
| Funding | Debt financing · $242M raised | — |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Teams and organizations deploying AI and automation across the business, from a single department to company-wide. |
Plans side by side
Intercom
Essential$29seat/mo
Advanced$85seat/mo
Expert$132seat/mo
Fin AI Agent (with existing helpdesk)$0.99Fin outcome
Make
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Make
- Free tier with 1,000 credits per month
- Transparent pricing with paid plans from $12/month
- Visual, no-code automation between existing apps
- Integrations with more than 3,000 apps
- Built-in AI agents for business workflows
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Intercom vs Make”, https://slateindex.ai/compare/intercom-vs-make, data of Nov 3, 2026. Licence: CC BY 4.0.