Jaeger vs New Relic
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 0.7 for Jaeger, and ranks ahead in 100% of the answers that name both.
Choose Jaeger if…
- You need a self-hosted or on-premises option
Choose New Relic if…
- You want the brand AI engines rank higher (47.1 vs 0.7)
- AI answers describe it more positively (42% vs 0% positive)
- You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage
- Generous permanent free tier with 100 GB monthly ingest
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Jaeger | New Relic |
|---|---|---|
| Visibility score | 0.7% | 47.1% |
| Change vs last week | New | New |
| Rank in Observability | #34 | #3 |
| Share of voice | 0.3% | 10.7% |
| Mentions this run | 2 | 63 |
| Positive in AI answers | 0% | 42% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Jaeger 0pp · New Relic 0pp over 0 weekly runs.
Engine by engine
New Relic leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Jaeger | New Relic |
|---|---|---|---|
| Official website of the top observability platform vendors | Perplexity | #16 | #3 |
Features, pricing & fit
| Dimension | Jaeger | New Relic |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Free; paid from $10 / mo |
| Free plan | — | Yes |
| Deployment | Self-hosted, on-premises or in the cloud, with the Jaeger Operator and Helm chart for Kubernetes. | Cloud-based SaaS |
| Integrations | — | 800+ |
| Compliance | — | SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification |
| Support | — | Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise |
| Founded | 2015 | 2008 |
| Headquarters | — | San Francisco, CA, United States |
| Employees | — | 1,001–5,000 |
| Funding | — | Post-IPO raise (not corroborated by other sources) |
| Best for | — | Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier. |
Plans side by side
Jaeger
Pricing not available.
New Relic
Pros and cons
Themes from the AI answers that mention each brand
Jaeger
Profile in progress.
New Relic
- Generous permanent free tier with 100 GB monthly ingest
- Easy setup and quick APM start with minimal upfront cost
- Unified, consumption-based pricing model
- Strong full-stack observability platform and APM pioneer
- Value and accessibility with AI-assisted querying and diagnostics
- Costs can surprise as log and trace volume scales
- Pricing requires careful cost governance and depends on usage
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Jaeger vs New Relic”, https://slateindex.ai/compare/jaeger-vs-new-relic, data of Nov 3, 2026. Licence: CC BY 4.0.