KayakoAI help desk and customer support platform
vs
LiveChatLive chat software that grows sales
Comparison · Help Desk · weekly run Nov 3
Kayako vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Help Desk: it has a visibility score of 1.4 versus 0 for Kayako.
Choose Kayako if…
- You want a lower entry price ($1 vs $19)
- You need SOC 2 Type II coverage
- Usage-based pricing suits your budget better than per seat
Choose LiveChat if…
- You want the brand AI engines rank higher (1.4 vs 0)
- You need SOC 2 Type 2 or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- You prefer a larger, established vendor (201–500 employees)
- Per seat pricing suits your budget better than usage-based
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | LiveChat |
|---|---|---|
| Visibility score | 0% | 1.4% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #37 | #25 |
| Share of voice | 0% | 0.4% |
| Mentions this run | 0 | 2 |
| Positive in AI answers | — | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoLiveChat
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0LiveChat ranked higher
Features, pricing & fit
| Dimension | Kayako | LiveChat |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $1 / mo | $19 per seat / mo |
| Free plan | No | No · 14-day trial |
| Deployment | Cloud | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | Help center, White-glove onboarding, Dedicated success manager | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2001 | 2002 |
| Headquarters | Austin, Texas, United States | Wrocław, Poland |
| Employees | 51–200 | 201–500 |
| Funding | Acquisition by ESW Capital | Management buyout |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs LiveChat”, https://slateindex.ai/compare/kayako-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.