KayakoAI help desk and customer support platform
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
Kayako vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
osTicket is the stronger AI pick in Help Desk: it has a visibility score of 0.3 versus 0 for Kayako.
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
Choose osTicket if…
- You want the brand AI engines rank higher (0.3 vs 0)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | osTicket |
|---|---|---|
| Visibility score | 0% | 0.3% |
| Change vs last week | no change0% | down−0.6% |
| Rank in Help Desk | #37 | #35 |
| Share of voice | 0% | 0.2% |
| Mentions this run | 0 | 1 |
| Positive in AI answers | — | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
osTicket leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoosTicket
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0osTicket ranked higher
Features, pricing & fit
| Dimension | Kayako | osTicket |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $1 / mo | — |
| Free plan | No | — |
| Deployment | Cloud | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Compliance | SOC 2 Type II, GDPR | — |
| Support | Help center, White-glove onboarding, Dedicated success manager | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2001 | — |
| Headquarters | Austin, Texas, United States | Alexandria, Louisiana |
| Employees | 51–200 | — |
| Funding | Acquisition by ESW Capital | — |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Small businesses wanting a free, customizable ticketing system they can host themselves |
Plans side by side
osTicket
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs osTicket”, https://slateindex.ai/compare/kayako-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.