KayakoAI help desk and customer support platform
vs
ProProfs Help DeskAI Help Desk Software That Resolves Tickets 3x Faster
Comparison · Help Desk · weekly run Nov 3
Kayako vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ProProfs Help Desk is the stronger AI pick in Help Desk: it has a visibility score of 0.6 versus 0 for Kayako.
Choose Kayako if…
- You want a lower entry price ($1 vs $29.99)
- You need SOC 2 Type II or GDPR coverage
- Usage-based pricing suits your budget better than per seat
Choose ProProfs Help Desk if…
- You want the brand AI engines rank higher (0.6 vs 0)
- You want a free plan to start
- You prefer a larger, established vendor (201–500 employees)
- Per seat pricing suits your budget better than usage-based
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | ProProfs Help Desk |
|---|---|---|
| Visibility score | 0% | 0.6% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #37 | #33 |
| Share of voice | 0% | 0.2% |
| Mentions this run | 0 | 1 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
ProProfs Help Desk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoProProfs Help Desk
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0ProProfs Help Desk ranked higher
Features, pricing & fit
| Dimension | Kayako | ProProfs Help Desk |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $1 / mo | Free; paid from $29.99 per seat / mo |
| Free plan | No | Yes |
| Deployment | Cloud | Cloud-hosted |
| Integrations | — | 40+ |
| Compliance | SOC 2 Type II, GDPR | — |
| Support | Help center, White-glove onboarding, Dedicated success manager | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Founded | 2001 | — |
| Headquarters | Austin, Texas, United States | Santa Monica, California |
| Employees | 51–200 | 201–500 |
| Funding | Acquisition by ESW Capital | — |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
ProProfs Help Desk
Free (Single User)$0single agent, forever free
Essentials$29.99/mo, 1 user, 1,000 tickets/month; $23.88 annually per user per month
Business$29.99/mo, 1 user, 6,000 tickets/month; $47.88 annually per user per month
Complete Elite$179.97/mo, 3 user seats, 15,000 tickets/month; $719.88 annually per user
Customer Delight Suite$499/mo, starts at; unlimited users, 60,000 tickets/month; $5,988 annually
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs ProProfs Help Desk”, https://slateindex.ai/compare/kayako-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.