KayakoAI help desk and customer support platform
vs
SupportbenchCustomer support software built for B2B complexity.
Comparison · Help Desk · weekly run Nov 3
Kayako vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Supportbench is the stronger AI pick in Help Desk: it has a visibility score of 2.3 versus 0 for Kayako.
Choose Kayako if…
- You want a lower entry price ($1 vs $32)
- You need GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
- Usage-based pricing suits your budget better than per seat
Choose Supportbench if…
- You want the brand AI engines rank higher (2.3 vs 0)
- Per seat pricing suits your budget better than usage-based
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | Supportbench |
|---|---|---|
| Visibility score | 0% | 2.3% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #37 | #20 |
| Share of voice | 0% | 1.1% |
| Mentions this run | 0 | 6 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
Supportbench leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoSupportbench
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0Supportbench ranked higher
Features, pricing & fit
| Dimension | Kayako | Supportbench |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $1 / mo | $32 per seat / mo |
| Free plan | No | No |
| Onboarding fee | — | Included |
| Deployment | Cloud | Cloud-based |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II |
| Support | Help center, White-glove onboarding, Dedicated success manager | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | 2001 | 2015 |
| Headquarters | Austin, Texas, United States | Vancouver, British Columbia, Canada |
| Employees | 51–200 | 11–50 |
| Funding | Acquisition by ESW Capital | Seed |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
Supportbench
Professional$32agent / month, billed annually
Enterprise$100agent / month, billed annually
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs Supportbench”, https://slateindex.ai/compare/kayako-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.