Supportbench

New

Customer support software built for B2B complexity.

Help DeskVancouver, British Columbia, Canada11–50 employeesFounded 2015

#20 of 37 in Help Desk

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Visibility score

2.3%

New vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Supportbench ranks #20 of 37 in Help Desk with an AI visibility score of 2.3 (SlateIndex, Nov 3, 2026).
Supportbench is most visible on Perplexity (3.9) and least on Google AI Mode (1.1).
AI engines name Supportbench in 5 of the 30 Help Desk buyer prompts SlateIndex tracks.
intercom.com is the source AI engines cite most in answers about Supportbench, with 7 citations.

About

Company details for Supportbench

Supportbench is customer support software for B2B support teams. It combines account-aware ticketing, dynamic SLAs, multi-tier escalations, health scoring, surveys, a knowledge base and AI assistance in one platform. It is sold per agent per month in two plans, Professional and Enterprise, with onboarding included. It ranks #20 of 37 in Help Desk on SlateIndex and has a visibility score of 2.3 in the latest weekly run.

Founded in 2015 and headquartered in Vancouver, British Columbia, Canada, the company employs 11–50 people. Its differentiator: account context, dynamic SLAs and health scoring sit beside every case, and AI and onboarding are included rather than sold as add-ons.

Website: supportbench.com
Categories: Help Desk
Company size: 11–50 employees
Headquarters: Vancouver, British Columbia, Canada
Founded: 2015
Company type: Private, venture-backed
Funding: Seed
Pricing: $32 per seat / mo · per seat
Free trial: —
Deployment: Cloud-based
Languages: 9 supported
Compliance: SOC 2 Type II
Support: Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise

LinkedIn · linkedin.com/company/supportbench-services-inc-/Twitter · twitter.com/supportbench Facebook · facebook.com/supportbench Instagram · instagram.com/supportbenchinc/

Read from linkedin.com, supportbench.com, capterra.com, leadiq.com, bouncewatch.com, einpresswire.com · refreshed Nov 3, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

2.3%

across Help Desk answers, weighted by position

ChatGPT1.9%

AI Mode1.1%

Perplexity3.9%

Change

New

vs last week’s run

Category rank

#20 of 37

in Help Desk

Mentions

in this week’s run

Share of voice

1.1%

of AI mentions in Help Desk

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now2.3%

30-day changeup+2.3pp

High · low2.3% · 0%

Rank#0 → #20

Supportbench gained 2.3 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.

Media

Website and product screenshots for Supportbench

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Supportbench

All prompts

Top help desk platform options for B2B SaaS companies

Pylon / Supportbench – Best for B2B account-centric and high-touch support .

Google AI Mode · run of Nov 3

Products & features

What Supportbench sells

Ticket Management

Unified agent workspace with company, contact and history context beside every case.

SLA Management

Dynamic, multi-level SLAs built from any data point on the case, account or asset.

Escalation Management

Multi-tier escalations with templates, de-escalation handoffs and a full audit trail.

AI & Intelligent Automations

AI Copilot, case summaries, suggested replies, translation and escalation drafts, included in every plan.

Knowledge Base

KCS workflows with case-to-article linking, AI article drafts and approval workflows.

Health Scoring and Surveys

Account risk scoring alongside CSAT, NPS and CES surveys connected to support history.

Email Management

Email handling with unlimited inbound addresses, aliases and outbound volume.

Reporting

Dashboards and 35+ KPI scorecards, with reports available in plain language.

Target market & buyers

Mid-sized B2B support teams that need more than basic ticketing without enterprise-suite cost or complexity.

Notable customers include Cisco, Attentive, Wolseley, ePass Software, Waste Solutions, Royal LePage, Reynaers, Drury University.

Industry	Primary use case
Fintech / Payments	Consolidated four support tools and improved SLA attainment and time to resolution (Payfirma).
B2B Distribution	Manages high-volume inbound email with accountability per account (Wolseley).
B2B SaaS	Account-aware tickets and SLA control in place of a lightweight help desk (ePass Software).

Funding & recent developments

Funding

Round	Year	Amount
Pre-seed	2021	—
Seed	2022	$2M

Latest known round	Total raised
Seed	—

Recent developments

Jun 2025ProductSupportbench targets mid-sized teams with AI features and flat pricing
Press release announcing a push into the mid-market with AI features and flat pricing, naming Wolseley as a customer testimonial.

Competitive landscape

How Supportbench compares with its top three alternatives

All alternatives

Supportbench most often appears alongside Zendesk, HubSpot, Intercom in AI answers.

vsSupportbench vs Zendesk2.3% vs 49.3% visibility · Zendesk leadsFull comparison vsSupportbench vs HubSpot2.3% vs 73.1% visibility · HubSpot leadsFull comparison vsSupportbench vs Intercom2.3% vs 46.2% visibility · Intercom leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Supportbench	2.3%	1.1%	New	$32 / seat / mo
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
HubSpot	73.1%	13.1%	New	Free plan
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available

Pricing

Per seat pricing

Full pricing

Professional$32agent / month, billed annually

Enterprise$100agent / month, billed annually

Cite as: SlateIndex, “Supportbench AI visibility profile”, https://slateindex.ai/brand/supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.