Supportbench pricing 2026: plans and costs
Quick pricing summary
- Professional: $32 agent / month, billed annually
- Enterprise: $100 agent / month, billed annually
- Annual billing: saves 20% vs monthly
- Worth noting: Every plan starts at a base price. After 15 agents, each additional agent is +$2.50. Per-agent cost is capped at $150. At 60+ agents, accounts standardize on Enterprise. No hidden setup or platform fees. Monthly billing shown at $40 (Professional) and $125 (Enterprise) per agent.
Plans
Professional
$32 agent / month, billed annually
- Intelligent Support AI (search, summaries, sentiment)
- Ticketing across email, chat, AI bot, APIs
- Dynamic SLAs and multi-level escalations
- Internal & customer knowledge base
- Customer self-service portal
- Customer health scoring
- Reporting engine + 35+ KPI scorecards
- CSAT / NPS / CES + survey engine
- Free onboarding and training
Enterprise
$100 agent / month, billed annually
- Everything in Professional, plus:
- Sandbox environment
- White labeling
- Advanced permissions
- Enterprise API (higher throughput)
- Unlimited custom roles
- SAML Single Sign-On (SSO)
- Default personal views
- Live onboarding training
- Dedicated success manager (TSAM / CSM)
- Access to managed services
What you get on each plan
| Feature | Professional | Enterprise |
|---|---|---|
| Unified Agent Workspace | ✓ | ✓ |
| AI Copilot | ✓ | ✓ |
| Dynamic SLAs | ✓ | ✓ |
| Multi-Level Escalations | ✓ | ✓ |
| Email Management | ✓ | ✓ |
| Unlimited Concurrent Chats | ✓ | ✓ |
| Follow-the-Sun Support | ✓ | ✓ |
| Sandbox environment | — | ✓ |
| White labeling | — | ✓ |
| Advanced permissions | — | ✓ |
| Enterprise API (higher throughput) | — | ✓ |
| Unlimited custom roles | — | ✓ |
| SAML Single Sign-On (SSO) | — | ✓ |
| Dedicated success manager | — | ✓ |
| Live onboarding training | — | ✓ |
Supportbench pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Supportbench | $32 per seat / mo | No | Per seat | — | |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| Freshworks | — | — | — | — | Compare → |
List prices as published on www.supportbench.com/all-inclusive-pricing/. Totals are worked examples, not quotes.