KayakoAI help desk and customer support platform
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Help Desk · weekly run Nov 3
Kayako vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Help Desk: it has a visibility score of 2.2 versus 0 for Kayako.
Choose Kayako if…
- You want a lower entry price ($1 vs $24.17)
Choose Tidio if…
- You want the brand AI engines rank higher (2.2 vs 0)
- You want a free plan to start
- You need CCPA or EU-US DPF coverage
- Best for small businesses and e-commerce
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | Tidio |
|---|---|---|
| Visibility score | 0% | 2.2% |
| Change vs last week | no change0% | down−1.7% |
| Rank in Help Desk | #37 | #21 |
| Share of voice | 0% | 1% |
| Mentions this run | 0 | 6 |
| Positive in AI answers | — | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · Tidio −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoTidio
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0Tidio ranked higher
Features, pricing & fit
| Dimension | Kayako | Tidio |
|---|---|---|
| Pricing model | Usage-based | Usage-based |
| Entry price | $1 / mo | Free; paid from $24.17 / mo |
| Free plan | No | Yes |
| Deployment | Cloud | Cloud |
| Integrations | — | 120+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | Help center, White-glove onboarding, Dedicated success manager | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2001 | 2013 |
| Headquarters | Austin, Texas, United States | San Francisco, California, United States |
| Employees | 51–200 | 51–200 |
| Funding | Acquisition by ESW Capital | Series B · $27M raised |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs Tidio”, https://slateindex.ai/compare/kayako-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.