LiveAgentHelp desk and live chat with AI agents
vs
SalesforceThe #1 AI CRM
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 17.5 versus 8.5 for LiveAgent.
Choose LiveAgent if…
- AI answers describe it more positively (39% vs 21% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
Choose Salesforce if…
- You want the brand AI engines rank higher (17.5 vs 8.5)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Salesforce |
|---|---|---|
| Visibility score | 8.5% | 17.5% |
| Change vs last week | down−1.5% | down−5.4% |
| Rank in Live Chat & AI Support | #10 | #9 |
| Share of voice | 2.7% | 4.4% |
| Mentions this run | 14 | 21 |
| Positive in AI answers | 39% | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Salesforce −5.5pp over 1 weekly runs.
Engine by engine
Salesforce leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentSalesforce
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Salesforce ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Salesforce |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | Cloud (SaaS) |
| Integrations | 200+ | — |
| Compliance | GDPR | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2004 | 1999 |
| Headquarters | Bratislava, Slovakia | San Francisco, California |
| Employees | 51–200 | 5,000+ |
| Funding | Bootstrapped | — |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Salesforce”, https://slateindex.ai/compare/liveagent-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.