LiveChat vs ManageEngine ServiceDesk Plus
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ManageEngine ServiceDesk Plus is the stronger AI pick in Help Desk: it has a visibility score of 3.1 versus 1.4 for LiveChat.
Choose LiveChat if…
- You need SOC 2 Type 2 or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
Choose ManageEngine ServiceDesk Plus if…
- You want the brand AI engines rank higher (3.1 vs 1.4)
- AI answers describe it more positively (56% vs 36% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or SOC 2 Type II or HIPAA or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | ManageEngine ServiceDesk Plus |
|---|---|---|
| Visibility score | 1.4% | 3.1% |
| Change vs last week | New | down−1.7% |
| Rank in Help Desk | #25 | #17 |
| Share of voice | 0.4% | 1.6% |
| Mentions this run | 2 | 8 |
| Positive in AI answers | 36% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.4pp · ManageEngine ServiceDesk Plus −1.6999999999999997pp over 1 weekly runs.
Engine by engine
ManageEngine ServiceDesk Plus leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | LiveChat | ManageEngine ServiceDesk Plus |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | On-premises and cloud |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | — |
| Founded | 2002 | — |
| Headquarters | Wrocław, Poland | Del Valle, Texas, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Management buyout | — |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | — |
Plans side by side
LiveChat
ManageEngine ServiceDesk Plus
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs ManageEngine ServiceDesk Plus”, https://slateindex.ai/compare/livechat-vs-manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.