LiveChat vs Podium
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 0.3 for Podium, and ranks ahead in 100% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 0.3)
- AI answers describe it more positively (36% vs 0% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
Choose Podium if…
- You need ISO 27k-qualified coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Podium |
|---|---|---|
| Visibility score | 40.1% | 0.3% |
| Change vs last week | up+1.3% | up+0.3% |
| Rank in Live Chat & AI Support | #3 | #37 |
| Share of voice | 10.2% | 0.3% |
| Mentions this run | 50 | 1 |
| Positive in AI answers | 36% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Podium +0.3pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LiveChat | Podium |
|---|---|---|---|
| Official website of the top live chat tool vendors | AI Mode | #2 | #10 |
Features, pricing & fit
| Dimension | LiveChat | Podium |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | — |
| Integrations | 200+ | 200+ |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | ISO 27k-qualified |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Phone & Chat Support, Step-by-Step Onboarding, Resource Center, Customer Success managers |
| Founded | 2002 | 2014 |
| Headquarters | Wrocław, Poland | Lehi, Utah |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Management buyout | Series D |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Local businesses such as auto dealerships, home services, aesthetics and wellness, and retail stores that need to answer leads quickly and fill their calendars. |
Plans side by side
LiveChat
Podium
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Podium
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Podium”, https://slateindex.ai/compare/livechat-vs-podium, data of Nov 3, 2026. Licence: CC BY 4.0.