Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| IntercomTop pick | #1 | #2 | #3 | |
| LiveChat | #3 | #1 | #2 | |
| Zendesk | #2 | #3 | #1 | |
| HubSpot | #5 | #7 | #4 | |
| Freshworks | #6 | #9 | #5 | |
| tawk.to | #7 | #5 | #7 | |
| Zoho | #10 | #8 | #6 | |
| Tidio | #4 | #4 | — | |
| Crisp | #8 | #6 | — | |
| Comm100 | — | #16 | #9 | |
| LiveAgent | #9 | #11 | — | |
| Olark | #11 | #14 | — | |
| Gorgias | #12 | #12 | — | |
| Chatwoot | #15 | #15 | — | |
| LivePerson | — | — | #8 | |
| JivoChat | — | #10 | — | |
| Podium | — | — | #10 | |
| HelpCrunch | — | #13 | — | |
| Re:amaze | #13 | — | — | |
| Help Scout | #14 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Intercom is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
Here are some of the leading live chat software vendors in 2026, with links to their official websites. The list includes enterprise customer-support platforms, website live chat tools, and AI-powered messaging solutions. Top live chat tool vendors Vendor Official website Best known for ------------------------ Intercom intercom.com AI-powered customer support and messaging Zendesk zendesk.com Enterprise customer service and live chat LiveChat livechat.com Website live chat and sales engagement…
- Intercom — Intercom – AI-first customer communication.
- Zendesk — Zendesk – Enterprise-grade customer service.
- LiveChat — LiveChat – Dedicated live chat platform.
- Tidio — Tidio – SMB and ecommerce live chat.
- HubSpot ↑ 1 vs last week
- Freshworks ↑ 1 vs last week
- tawk.to — tawk.to – Free live chat solution. ↓ 2 vs last week
- Crisp — Crisp – All-in-one messaging platform. ↑ 1 vs last week
- LiveAgent ↑ 2 vs last week
- Zoho ↑ 2 vs last week
- Olark ↓ 1 vs last week
- Gorgias ↓ 4 vs last week
- Re:amaze New this week
- Help Scout New this week
- Chatwoot New this week
Dropped from this engine’s shortlist this week: Smartsupp, HelpCrunch
Here are official websites for widely used live chat vendors: LiveChat — LiveChat.com Intercom — Intercom.com Zendesk — Zendesk.com Tidio — Tidio.com tawk.to — Tawk.to Crisp — Crisp.chat
- LiveChat
- Intercom
- Zendesk
- Tidio ↑ 1 vs last week
- tawk.to ↑ 1 vs last week
- Crisp ↑ 1 vs last week
- HubSpot — HubSpot Live Chat — HubSpot.com/products/service. ↓ 3 vs last week
- Zoho — Zoho SalesIQ — Zoho.com/salesiq.
- Freshworks ↑ 1 vs last week
- JivoChat ↓ 1 vs last week
- LiveAgent
- Gorgias
- HelpCrunch
- Olark
- Chatwoot
Here are the official websites for the top live chat software and customer messaging vendors, organized by market presence:
- Zendesk — Zendesk – Industry leader for omnichannel enterprise and mid-market customer support. ↑ 1 vs last week
- LiveChat — LiveChat – Dedicated, high-performance real-time chat and visitor engagement platform. ↓ 1 vs last week
- Intercom — Intercom / Fin – Modern customer messaging and AI-first conversational support.
- HubSpot — HubSpot – Popular live chat tightly integrated with free and enterprise CRM packages. ↑ 2 vs last week
- Freshworks — Freshworks (Freshchat) – Intuitive messaging and chat suite built for modern support teams. ↑ 4 vs last week
- Zoho — Zoho SalesIQ – Comprehensive live chat, visitor tracking, and AI assistant platform. ↑ 1 vs last week
- tawk.to — tawk.to – Widely used, highly accessible live chat platform featuring robust free tiers. ↓ 2 vs last week
- LivePerson — LivePerson – Enterprise-grade conversational AI and messaging for large corporations.
- Comm100 — Comm100 – Highly customizable omnichannel live chat and secure digital engagement. New this week
- Podium — Podium – Conversation-driven webchat turning site traffic into text message interactions. New this week
Dropped from this engine’s shortlist this week: Tidio, Smartsupp
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| livechat.com | Brand site · LiveChat | 4 | ChatGPT, Perplexity |
| intercom.com | Brand site · Intercom | 3 | ChatGPT |
| tidio.com | Brand site · Tidio | 3 | ChatGPT, Perplexity |
| zendesk.com | Brand site · Zendesk | 3 | ChatGPT |
| hubspot.com | Brand site · HubSpot | 2 | ChatGPT, Perplexity |
| zoho.com | Brand site · Zoho | 2 | ChatGPT, Perplexity |
| capterra.com | Review site | 1 | Perplexity |
| chatim.app | Web | 1 | Perplexity |
| chatwoot.com | Brand site · Chatwoot | 1 | ChatGPT |
| comm100.com | Brand site · Comm100 | 1 | Perplexity |
| crisp.chat | Brand site · Crisp | 1 | ChatGPT |
| freshworks.com | Brand site · Freshworks | 1 | ChatGPT |
| gorgias.com | Brand site · Gorgias | 1 | ChatGPT |
| helpscout.com | Brand site · Help Scout | 1 | ChatGPT |
| jivochat.com | Brand site · JivoChat | 1 | Perplexity |
| jotform.com | Web | 1 | ChatGPT |
| liveagent.com | Brand site · LiveAgent | 1 | ChatGPT |
| olark.com | Brand site · Olark | 1 | ChatGPT |
| reamaze.com | Brand site · Re:amaze | 1 | ChatGPT |
| tawk.to | Brand site · tawk.to | 1 | ChatGPT |