LiveChat vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Help Desk: it has a visibility score of 1.4 versus 0.9 for SolarWinds Service Desk.
Choose LiveChat if…
- You want the brand AI engines rank higher (1.4 vs 0.9)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
- Reliable, high-performance real-time chat
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 1.4% | 0.9% |
| Change vs last week | New | New |
| Rank in Help Desk | #25 | #29 |
| Share of voice | 0.4% | 0.6% |
| Mentions this run | 2 | 3 |
| Positive in AI answers | 36% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.4pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
LiveChat leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | LiveChat | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | — |
| Founded | 2002 | — |
| Headquarters | Wrocław, Poland | Austin, Texas (parent SolarWinds) |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Management buyout | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Small teams seeking lightweight, good-value ITSM |
Plans side by side
LiveChat
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs SolarWinds Service Desk”, https://slateindex.ai/compare/livechat-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.